TERMS & CONDITIONS
By accessing this Web site you consent to the following Terms and Conditions:
All material, trademarks, or other intellectual property on this site are owned or controlled by DOM International Limited. No use of these are to be made without prior, written authorization of DOM International Limited, except as necessary to identify our products and services.
All content on this site is protected by worldwide copyright laws and you must obtain written permission from us to use any of the content for any commercial purpose. You may download content for your personal non-commercial use only. No content modification, other use, or further reproduction of this content is permitted.
While DOM International Limited makes every reasonable attempt to maintain the accuracy and currency of the content on this site, we make no guarantees of same. DOM International Limited will not be held liable for any injury or damages resulting from your use of or reliance on the information contained in this site.
We collect information:
- Through our contact form. Any information you submit will be used to answer your inquiry only.
- We track IPs and user sessions for security purposes only.
How we use this information:
- All information you submit to us will be used internally at DOM International Limited to help answer your inquiry or meet your needs.
- In the case of client information, we use the contact information of existing clients to inform them of changes and offers at DOM International Limited through direct e-mail.
We do not:
- Control the practices of sites linked to and from DOM International Limited.
- Give your contact information or any related information you submit to DOM International Limited to a third party for any reason.
ACCESSIBILITY POLICY AND PLAN
DOM International is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity and are committed to meeting the needs of people with disabilities in a timely manner. We will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the Accessibility for Ontarians with Disabilities Act (AODA).
We will continue to, wherever possible,
- Identify and assess barriers to accessibility.
- Investigate options to mitigate or remove those barriers.
- Implement changes where appropriate.
DOM International will continue to provide training to employees on Ontario’s accessibility laws and on the Human Rights Code as it relates to people with disabilities. Job-related accessibility training will be provided in a way that best suits employees’ duties.
Information and Communications: Ongoing
DOM International is committed to meeting the communication needs of people with disabilities. We will consult with people with disabilities to determine their information and communication needs, as needed.
We will continue to ensure our feedback processes are accessible to persons with disabilities.
Our web site conforms to the WCAG 2.0, Level AA standard. As standards evolve, we will maintain compliance.
DOM International is committed to fair and accessible recruitment, hiring, and employment practices. We will continue to notify the public and staff that, upon request, persons with disabilities will be accommodated throughout their employment with the company.
- Include a notice of accommodation in job postings, wherever possible.
- Advise viable candidates of accommodation availability, when scheduling interviews.
- Inform employees about our accessible employment policies.
- Provide information in an accessible manner to employees with disabilities.
- Work with employees who are returning to the workplace after a disability-related absence, their medical practitioners, and other key parties to best accommodate the accessibility needs of those employees.
- Develop individual emergency response plans for employees with disabilities.
- Consider employees’ accessibility needs throughout performance management, career development, and redeployment processes.
ACCESSIBLE CUSTOMER SERVICE POLICY
PROVIDING GOODS AND SERVICES TO PEOPLE WITH DISABILITIES
DOM International is committed to providing excellent customer service. We strive at all times to provide our goods and services in a way that respects the dignity and independence of people with disabilities.
We are also committed to giving people with disabilities the same opportunity to access our goods and services and allowing them to benefit from the same services, in the same place, and in a similar way as other customers. In doing so, we will make every reasonable effort to ensure that our policies, practices, and procedures are consistent with the principles of dignity, independence, integration, and equal opportunity.
DOM International will communicate with people with disabilities in ways that take into account their disability.
We will train staff on how to interact and communicate with people with various types of disabilities.
DOM International will allow persons with disabilities to use their own assistive devices as required when accessing our goods or services.
In situations where the assistive device presents a safety concern or where accessibility might be an issue, other reasonable measures will be used to ensure the access of goods and services.
Use of Service Animals and Support Persons
DOM International is committed to welcoming people with disabilities who are accompanied by a service animal to the parts of our premises that are open to the public and other third parties, unless otherwise excluded by law. We will also ensure that all staff, and others dealing with the public on our behalf, are properly trained in how to interact with people with disabilities who are accompanied by a service animal.
We are committed to welcoming people with disabilities who are accompanied by a support person. Any person with a disability who is accompanied by a support person will be allowed to enter our premises with the support person. At no time will a person with a disability who is accompanied by a support person be prevented from having access to the support person while on our premises.
Notice of Temporary Disruption
DOM International will promptly notify customers in the event of a planned or unexpected disruption to services or facilities for customers with disabilities A clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services if available.
The notice will be posted on the external doors of our premises and in the reception area. If feasible, customers with disabilities may be contacted in advance of their arrival at the facility.
DOM International will provide training to all employees, those who deal with the public or other third parties on our behalf, and those who are involved in the development and approval of customer service policies, practices, and procedures.
This training will be provided as soon as feasible after employees are hired and will include
- The Accessibility for Ontarians with Disabilities Act, 2005 and the customer service standard.
- How to interact and communicate with people with various types of disabilities.
- How to interact with people with disabilities who use an assistive device or who require the assistance of a service animal or a support person.
- How to use equipment or devices that may help with the provision of goods or services to people with disabilities.
- How to assist when a customer with a disability is having difficulty in accessing our goods and services.
- Our policies, practices, and procedures relating to the customer service standard.
Staff will also be trained on an ongoing basis when changes are made to these policies, practices, and procedures.
Modifications to This or Other Policies
DOM International is committed to developing customer service policies that respect and promote the dignity and independence of people with disabilities. Therefore, no changes will be made to this policy before considering the impact on people with disabilities. Any policy that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.
This policy and its related procedures will be reviewed as required, in the event of legislative changes.
DOM International welcomes feedback regarding how we provide goods and services to people with disabilities:
By mail/in person
10 Golden Gate Court
Toronto, ON M1P 3A5
416-265-3993 / 1-800-303-6904
All feedback will be directed to the Customer Service department and customers can expect to receive an initial response within two business days. Complaints will be addressed in accordance with our Accessibility Feedback Procedure.